The player from Norway had been experiencing significant delays with a withdrawal of 1100 USD from Duelbits. The player had completed account verification as requested but, despite repeated interactions with live support, the withdrawal issue remained unresolved after one and a half month. The Complaints Team had attempted to gather more information from the player to understand the situation better, but the player did not respond to their inquiries. Therefore, we were unable to investigate further and had to reject the complaint.
Duelbits Casino - Player's withdrawal has been delayed significantly.
Amount: $1,100
Duelbits Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
I started an account on Duelbits two months ago and deposited 200 US Dollars. I was fortunate playing and made some wins. December 5 I made a withdrawal for 1100 USD.
I was asked to verify my account which I did several weeks ago. Now, one and a half month later, I am STILL WAITING for my withdrawal.
I've asked live support several times for an update. Several persons have said for weeks that they will escalate the situation and let me know. I never hear anything and return to live support, only to read the same answer yet again: That they will escalate.
No serious company spend weeks to verify a valuable customer, and have no clue to what the verification delays, and even promises to notify the customer without doing ANYthing for weeks on end!
This is very unprofessional and irresponsible.
Public
Public
3 months ago
Dear scariohol,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please confirm that you have passed the KYC verification?
- Have you accumulated your winnings with or without an active bonus?
- Is your casino account currently accessible to you?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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