DuckyLuck Casino - Player's payment has been delayed.

It's been since St. Patrick's Day and they said did. It was gonna take 3 days to f****** pay out and it's still hasn't got here. And I've been sending multiple multiple emails of trying to confirm my identity or whatever the hell and like they're still like there's just prolonging in prolong, last email was All are employees are off on the weekend. So the f****** whatever the hell like. It's a bunch of b******* dude. I'm tired of it. I just want my money. It's not even that much money. It's just the point you know And I could really use that money right now

Dear 8inchessoft, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one?

Have you provided all the required documents as soon as possible and in the correct format? 

Have any of your identity documents been approved by the casino?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Dear 8inchessoft,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hey, how's it going? I got one thing they've told me about like can take a better picture of it. That was about a week ago or something. But it's still like I'm still waiting.

But for you know, I've already submitted the stuff to all the asphores another picture so I should be top at the list. Honestly, like you know I mean cause like they already started to handle, it should already be open and ready to go like. It's not to wear like you know me. And I got to weight all this time again like I speak to put it bottom a list. It says like re As in reply on the email I sent. So I mean, they should be clicking them first. So you know what I mean because like? I've already waited so like. Why put me at the bottom of the list?

Hey I just wanna give him update on the thing i've been paid

I want to give an update on the case I've been paid. Thank you alot for checking up and making sure we all get paid much ❤️

Dear 8inchessoft,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru