HomeComplaintsDigits7 Casino - Player’s withdrawal has been delayed.

Digits7 Casino - Player’s withdrawal has been delayed.

Amount: A$550

Digits7 Casino
Safety Index:Below average
Submitted: 31 Jul 2023 | Case closed : 21 Aug 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Australia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

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1 year ago

The dirty little germs are nothing but scamming animals. IV had a recurring problem with these people telling me I hadn't finished my wagering requirements. ??? What wagering requirements I DONT USE THERE SCUMMY SCAM CODES. I literally deposited the money the I there dore won the 550 on now they tell me it's getting reviewed,, blah blah blah...

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1 year ago

Dear walshadam585,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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1 year ago

100% I'm verified. I haven't used any codes or promotions. They are literally doing this same tactic to anyone who wins and tries to withdraw their winnings ! That is literally all you see complained about with these SCUM. You have a heap of complaints on here about DIGITS7 Literally!! They're roarting Scamming dogs they need to be shit down and prosecuted!!

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1 year ago

Dear walshadam585,

Have you received your withdrawal from the casino yet?

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1 year ago

Nope they still won't let me withdraw

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1 year ago

Thank you very much for your reply, walshadam585. Have you made any successful withdrawals before? 

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

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1 year ago

Dear walshadam585,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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