Zuluspins Casino - Player's account has not been closed as requested.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Zuluspins Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please specify which communication channels you have used to request a self-exclusion?
• When did you last have access to your account, and when was your last deposit made?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

i have sent you an email

Thank you for your email. Could you please forward your correspondence directly instead of sending photographs? This would enable us to more effectively review the evidence. Thank you for your understanding.

On 2 April, I contacted you through your chat service, which I am currently unable to access as the chat messages are no longer available.

I also stated that I wanted my account to be closed, but this was not done. Instead, I was asked to complete a form. In order to complete the form, it must be printed, signed, and then scanned or photographed again. I do not have access to a printer.

When an issue has been identified, I believe responsibility should be taken and the account should be closed immediately.

Dear Player,

Thank you for your message and for providing the information so far.

I have reviewed the materials you submitted, however the earlier attachments were unfortunately not fully readable due to low resolution, which makes it difficult for us to properly assess the content of the communication.

Could I kindly ask you to forward the full correspondence directly to my email at attila.g@casino.guru? This will allow us to review the original messages in a clear and usable format.

In addition, in order to proceed with the evaluation of your case, we would need clarification on the following points:

• The exact communication where you explicitly mentioned gambling-related problems or addiction to the casino
• The date when your account was ultimately closed (or restricted)
• The date of your last deposit before the account was closed/restricted

This information is essential for us to properly assess the timeline and determine whether responsible gambling procedures were applied correctly.

Thank you very much in advance for your cooperation. I look forward to your reply.

Best regards,

Attila