Zizobet Casino - Player feels misled by promotional code restrictions.

I was trying to activate the promotional code that Casino Guruz have with this casino. I had to verify my account to be able to activate it but was not able to activate it.

After contacting support they first told me that the bonus code was not valid on their website. I pointed out that this was a casino guruz promotion and they changed their story to that the code could only be used by a limited amount of people.

Seeing as I had to verify using my passport to then be denied the bonus, I suspect its a scam to get peoples personal information.

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We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Zizobet Casino. We apologize for any inconvenience with the promo code found on our website. Our data team will investigate the issue and will make appropriate changes where necessary.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you decided to play with the deposited amount, or have you requested a refund?
• Could you please share a screenshot of the particular promotional offer you tried to activate? Share screenshots here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

It was this bonus code: Zizo@CasinoGuru

Wich I see that you have since removed. It was listed as active for 50 more days when I tried to redeem it.

If its you who listed it as valid when it was indeed not, then I will ask for reimbursment for having me give my personal information to this site.

Thanks for your reply.

Based on the records available to me, the bonus was published on 28/4/2026 by our bonus team, a few days before you filed a complaint with us, and was removed based on the information from the casino's representative later.

We are unable to request compensation for your trouble. I am very sorry the bonus didn't work for you. Please note that online casinos require verification to be conducted anyway, and in some jurisdictions, the verification is mandatory before any gameplay activity takes place.

Please let me know if there is anything else I might assist you with.

Looking forward to your reply.

Dear b0red2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unsure if there is anything you can assist with seeing as this situation has removed my trust for CasinoGuru.

The way this is set´-up, in theory, a scammer could use your site as a proxy to gather passports, IDs, Driverslicenses, personal data. Then they just run off with all of that and sell it for profit.

Arent you supposed to be the guys who make sure that the casinos you recomend are safe?

Thanks for sharing your point of view.

We feature in our database several scam websites that are posing as casinos. They can be found among online casinos blacklisted for other reasons here: https://casino.guru/blacklist

We understand your concerns regarding the sale of your personal data. We don't police such practices at this time.

Requesting the removal of your data from the casino's database is the only thing that we can recommend at this point.

We hope you won't face similar situations in the future. Since there is nothing else we can assist you with going forward, the complaint will be closed. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with any online casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.