ZEbet Casino - Player’s withdrawal has been consistently rejected.

I have been trying to withdraw my funds (€858.25) from ZEbet.es since March 2026. Every withdrawal attempt has been rejected without valid justification.

Timeline of events:

- 30/09/2025: Account created and fully verified. Received confirmation email "YOUR ACCOUNT HAS BEEN VERIFIED".

- 22/02/2026: First withdrawal attempt. ZEbet requested additional verification documents (selfie with ID, card photos, bank certificate, proof of address, employment record, phone bill).

- 03/03/2026: First withdrawal of €783.25 submitted. Accepted, then immediately REJECTED with no explanation.

- 09/03/2026: Submitted ALL requested documents via email (selfie with ID, Revolut card photos, phone bill, bank certificate). New withdrawal REJECTED again.

- 10/03/2026: Uploaded identity documents and bank certificates directly to their platform. ALL marked as VALIDATED in their system.

- 11/03/2026 to 13/03/2026: Multiple withdrawal attempts, ALL REJECTED despite validated documents.

- 14/03/2026: Sent my official employment record (Vida Laboral - government-issued document showing my full name and address) as proof of address. ZEbet rejected it claiming "the document is not in your name" even though my full name and address clearly appear on it. They requested a phone bill, which is under my father's name because it's a family plan.

- 16/03/2026: Sent formal urgent complaint email. NO RESPONSE.

- 16/04/2026: Uploaded new bank certificate. VALIDATED.

- 20/04/2026: Withdrawal of €858.25 REJECTED. Sent formal complaint with 48-hour deadline. NO RESPONSE.

- 23-29/04/2026: Multiple contact attempts via phone (always off/unreachable), contact form (no reply), and email (no reply). Live chat has been DISABLED on my account.

Current status: ALL documents show as VALIDATED in their system (identity, bank certificates, proof of address). Despite this, every withdrawal is rejected without explanation. ZEbet does not respond to any communication channel. They have even disabled the live chat feature on my account.

Additional context: The Dutch gaming regulator (Kansspelautoriteit) has already sanctioned ZEbet for the exact same practice - imposing unfair conditions on player withdrawals. ZEtote System Limited (their parent company) is also in the process of surrendering its Malta Gaming Authority license.

I have screenshots of all validated documents, all rejection emails, and all unanswered communications. I can provide everything needed.

I am requesting the immediate release of my funds (€858.25).

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Has the casino’s customer support explained in any of your conversations why your withdrawal requests are repeatedly being rejected?
• Am I correct in understanding that your account is now fully verified and that no additional documents have been requested by the casino?
• Have you provided an alternative proof of address after your phone bill was not approved? If so, which document did you submit?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika