The player from Ontario faced difficulty withdrawing his winnings from the casino, as they required a minimum win of 50 dollars for withdrawals despite accepting lower deposits. He wanted to withdraw 200 dollars and felt the site's policies were unfair given his winning history. The Complaints Team was unable to proceed with the investigation or provide solutions due to the player's lack of response to inquiries, leading to the closure of the complaint for the time being.
Yukon Gold Casino - Player’s withdrawal request has been denied.
Closed
Our verdict
Player stopped responding
Amount: C$200
Yukon Gold Casino
Safety Index:Very highCase summary
Discussion
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9 months ago
This site is very unfair.they accept 10 or 20 dollars for deposit but when you wanna withdraw money just you should win minimum 50 dollars. I know that gambling site are not guarantee for winning but many times I put money and won but they don't allow that it goes near the 50 dollars. I saw many gambling sites but this site is very unfair.i want 200 dollars from this site because I could withdraw that but they didn't accept that .please help me that I receive my money because many times i won money but they didn't accept .it is very unfair.
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9 months ago
Dear Saeed1901,
Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem.
To better understand your situation and assist you effectively, could you please provide us with the following details:
- Can you clarify how much money you currently have in your casino account?
- What specific amount did you attempt to withdraw?
- Have you made any successful withdrawals before?
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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8 months ago
Dear Saeed1901,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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8 months ago
We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.
Thank you for your understanding.
Best regards,
Kristina
Casino.Guru
