Yukon Gold Casino - Player's account was blocked.

I submitted a complaint about 2 weeks ago and since then Yukon gold casino has locked my account and not had any communication.

Dear brenthern53,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yukon Gold Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino and what was your complaint about?
• How were you informed about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games)
• Did you achieve your current balance with the help of bonuses? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear brenthern53,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.