Yeet Casino - Player's account is restricted after winning.

I am filing this complaint because my casino account was restricted and/or not properly regularized after I won a prize of 1,000 during a live show, while playing through a referral code / agreed promotional arrangement.

After the win, the casino started creating obstacles instead of resolving the matter normally. I was asked to complete KYC verification. I completed KYC Level 4, which was approved, and I also submitted the required Level 5 documents, which are currently under review / processing.

I have acted in good faith, provided the requested documents, and followed the casino’s instructions. However, the casino still has not properly regularized my account or paid/processed what is owed.

I believe the casino is using verification and procedural delays as a way to avoid paying me after the 1,000 prize was won.

I am attaching evidence showing:

- my casino account / registration;

- the KYC Level 4 approval;

- the Level 5 document submission / processing status;

- the relevant emails and communications with the casino;

- evidence that the issue started after the 1,000 prize win;

- any additional screenshots showing the casino’s delays or refusal to resolve the matter.

I request Casino Guru’s help to mediate this complaint and ask the casino to regularize my account and process the payment fairly.

For verification purposes, here is the link to the live show on Kick where I won the 1,000 prize:

https://kick.com/decryptmedia/videos/407ded82-33f5-48b8-b020-9d924c23272c

Draw around 43min

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Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Attila