Yeet Casino - Player’s account has been closed without explanation.

Hello,

I am filing this complaint because Yeet Casino permanently suspended my account without providing a clear formal explanation after I submitted all requested KYC / Source of Funds documents.

My account was allowed to deposit and play normally. After normal gameplay/winnings, my balance reached approximately $8,947.96. There were no withdrawals from my account.

After my balance increased, withdrawals and account functions were not properly restored, while gameplay remained available. Because I was unable to withdraw, further wagering occurred while my account was effectively restricted.

This is one of the most serious parts of this case: withdrawals were blocked/not restored, but continued gameplay was still possible. In practice, the account remained open for risk, but not for withdrawal.

Yeet requested additional KYC / Source of Funds verification. I provided everything requested in good faith, including:

ID verification materials;

selfie/video verification;

Bybit / crypto exchange transaction documentation;

an updated official business bank statement issued directly through my bank’s official system, showing my account/business holder details, address, transaction history, deposits, withdrawals, and business banking activity.

I am a businessman, and the submitted bank documentation clearly showed my business activity, account details, address, deposits, withdrawals, transaction history, and source-of-funds support.

Another major concern is how the KYC / Source of Funds process was handled. The Source of Funds upload option was not available on my account. Because of this, I had to send extremely sensitive personal, business, crypto, and banking documents by regular email instead of through a dedicated secure/encrypted third-party KYC verification flow.

For this level of sensitive financial information, this is not reasonable. Nevertheless, I fully cooperated because I wanted to complete the verification properly and access my funds.

Yeet confirmed receipt of my documents and stated that the review could take up to 7 days.

After that, support indicated that my account appeared to be set and that KYC was approved, but my permissions had still not been restored.

Then, instead of providing a clear formal decision, requesting any additional specific document, or explaining what was supposedly wrong with my verification, my account was permanently suspended without any specific rule breach being clearly stated.

This is extremely concerning.

Deposits were accepted. Gameplay was allowed. KYC documents were requested. Sensitive documents were submitted. Yeet confirmed receipt of the documents. Withdrawals were not restored. Gameplay remained available. Then my account was suspended without a clear explanation.

If Yeet believes I violated any specific rule, I ask them to clearly state the exact rule and provide a formal explanation with evidence.

If there was no specific breach, I request that my account be properly regularized and that the full documented balance of approximately $8,947.96 be handled fairly.

At minimum, the balance that existed while withdrawals were blocked/not restored should be considered, because my account remained playable while withdrawal access was not properly available.

Because the upload limit only allows a small number of files, I am attaching the strongest consolidated evidence first. I can provide additional evidence upon request, including full email history, full chat transcripts, submitted documents, and further screenshots.

I am attaching the evidence in the following order:

Consolidated screenshot showing the account balance of approximately $8,947.96, deposit history, account verification status, Source of Funds issue, suspension notice, and empty withdrawal history;

Email evidence showing Yeet’s KYC / Source of Funds requests and the documents submitted, including Bybit / crypto exchange documentation and official business bank documentation;

Email confirmation from Yeet stating that my documents were received and would be reviewed, with the review taking up to 7 days;

Support chat transcript showing that the documents were with the team, that the Source of Funds upload option was not available on my account, and that the review could take up to 7 days;

Support chat transcript showing that support later indicated my KYC was approved but permissions had not been restored.

I request Casino Guru’s help to mediate this case and ask Yeet Casino to provide a clear explanation and fair resolution.

Thank you.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear MAIA2zerozero1,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Yeet Casino and the issues surrounding your account suspension.

To better assist you in this matter, I would like to ask a few clarifying questions:

• Can you provide the timeline of events leading up to the suspension, including when you submitted your documents and when you were notified of the suspension?
• Have you received any other responses from Yeet Casino after the suspension that may clarify the situation?
• Can you clarify if the Source of Funds upload option has become available at any point since you submitted your documents?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petra