The player from Quebec is facing issues with withdrawing his winnings from Yabby Casino due to his Belgian ID card, despite being a legal resident of Canada for two years. The casino's support team refuses to process the withdrawal, insisting on a Canadian ID card.
Yabby Casino - Player's withdrawal is being refused.
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Yabby Casino
Safety Index 8.1 HighCase summary
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1 week ago
Hello,
Based on the rating you gave Yabby Casino and the attractive bonuses you highlighted, I decided to deposit some money and play there.
I would now like to withdraw my winnings, but Yabby Casino is refusing my withdrawal because I have a Belgian ID card.
I have been living in Canada for 2 years now. I am an official resident, I work here, and I am therefore fully entitled to play on this site legally.
Despite this, and even after several email exchanges with their support team, they still refuse to process my withdrawal because I do not have a Canadian ID card—which I will never have, since I am Belgian.
What can be done in this situation?
Thank you, and have a great day.
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6 days ago
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6 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Yabby Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible to you? Can you log in?
- Did you achieve your current balance with the help of a bonus?
- Could you please specify which documents you have provided during the verification process?
- Which documents confirm your residency status in Canada?
- Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
