The player from Germany is facing significant issues with his withdrawals at Woopwin, where he has made multiple attempts to withdraw €12,800 but has not received the funds. He encounters constant delays, standard responses from support, and problem access after Woopwin’s transition to Shadow Entertainment LTD, culminating in a block on his account.
Woopwin Casino - Player’s withdrawals are delayed and account is blocked.
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6d 13h 43m 25s
Woopwin Casino
Safety Index 6.0 Below averageCase summary
Discussion
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Public
yesterday
Translation
Hello,
Honestly, I don't know where to begin. So much is going wrong right now that I just don't know what to do anymore. I made a few withdrawals on Woopwin.com on August 11th, 12th, and 13th, but they still haven't arrived. I've contacted support almost every day, but all I get are the standard platitudes like, "Yes, please wait a few more days," or "The team is currently very busy due to a high volume of withdrawals," or other such nonsense. So, I played a bit more over the next few days, and in the end, I wanted to withdraw around €12,800. Of course, I wanted to make several withdrawals because €2,000 is their maximum. I did that, but after several days, nothing happened. I continued to contact them via live chat, but I kept getting the same standard answers that were completely useless. Now the real fun begins, because Woopwin has switched from Starscream Limited to Shadow Entertainment LTD, just today. By the way, Woopwin had maintenance for half an hour yesterday, so I couldn't access the site. An hour later, I checked again, and poof, my money was back in my player account. Naturally, I was incredibly annoyed and contacted support. "Yes, it was down because of maintenance, please withdraw it again." Great, thanks for nothing! I waited 6-7 days and then withdrew again... which I did immediately: seven withdrawals of €2,000 each and one withdrawal of around €856.49. Then I waited until the evening and checked Woopwin again, and lo and behold, a Cloudflare page popped up saying "you are blocked"... Are they serious?! This has to be a bad joke. Then, of course, I tried using a VPN in different countries, and it just doesn't work anywhere anymore. I experienced the same thing with Wunderwins.io and vegadrems.co. Both sites are also operated by Shadow Entertainment LTD. So, what do I do now? I found several posts on the Gamblebase.com forum where others are dealing with the same problem and many are also waiting for their money. Incidentally, I can't reach anyone at Woopwin by email either; they don't reply, but I do receive the automated email confirming receipt of my message.
Oh yes, the cashback I received on Monday was €503.55. It was paid out after about an hour... also strange behavior, the other payouts are being delayed.
https://gamblebase.com/casino-forum/threads/wunderwins.658/page-3
https://gamblebase.com/casino-forum/threads/probleme-und-diskussionen-rund-um-die-no-deposit-angebote.184/page-88#post-56136
I hope someone can help me here, I'm fed up with this crap.
Automatic translation:
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10 hours ago
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10 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Woopwin Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Could you please advise how long you were a player at the casino and when exactly your account was blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Have you made previous successful payouts from the casino?
- When was the last time you received any relevant response from support?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
