WONDER CASINO - Player's account has been frozen.

My account was suddenly frozen on February 27th, and when I inquired, I was told that fraudulent use had been detected and it could not be reactivated.

Complaint Details

I participated in this casino's campaign (100% cashback on losses) that started a week ago.

I qualify for the maximum $100 limit.

A few days ago, I lost $100 during the campaign period.

This means that at this point, I would receive the $100 at 6:00 PM on the 27th, as stated in the campaign.

I was able to log in until the 26th.

However, my account was frozen on the 27th, the cashback distribution date.

This is tantamount to fraud and I cannot accept it. Please investigate.

I would like the $100 to be distributed.

Thank you in advance.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WONDER CASINO.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Other than the uncredited cashback bonus, was there any other withdrawable balance confiscated after your account was blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share information about the promotion you participated in? Post link, screenshot, or send an email with the promotional material to me.
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas