WONDER CASINO - Player's account has been closed and winnings confiscated.

I deposited $70 at Wonder Casino because they were running a promotion offering a $70 bonus with a 1x wagering requirement. I started playing with a total of $140, combining my deposit and the bonus. I was playing baccarat in the live casino, but my balance decreased, so I went all-in. The all-in was successful, bringing my balance to $251. I requested a withdrawal of that $251 and was waiting for it to arrive, but suddenly my account was frozen by Wonder Casino and my balance confiscated. The reason given was a baseless suspicion of collusion with other players. I was just playing baccarat and wasn't colluding with anyone, yet Wonder Casino made this false accusation.

I need Casino Guru's help to get my account unfrozen and withdraw my balance.

Please help me.

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Dear tamao111,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?
• Is there any chance that someone from your household or using the same IP also created an account at this casino?
• Did you pass the verification before you lost access to the account?
• Could you please share your communication with the casino regarding this issue? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila