The player from Japan had their account frozen by Wonder Casino and their balance of $251 confiscated due to an unfounded suspicion of collusion, despite having played baccarat without any wrongdoing. They sought assistance to unfreeze their account and withdraw their balance. The issue was resolved after communication and cooperation between the player and the Complaints Team, leading to the complaint being marked as resolved at the player's request. The resolution details were not specified, but the player confirmed satisfaction with the outcome.
WONDER CASINO - Player's account has been closed and winnings confiscated.
Resolved
Our verdict
Case closed
Amount: $71
WONDER CASINO
Safety Index 3.4 Very lowCase summary
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