The player from Japan files a complaint against WizeBets Casino regarding an unresolved withdrawal request of €1,652 submitted on January 7th, 2025. Despite previously complying with KYC requirements, the request has remained "under consideration" for an extended period, and attempts to seek clarification from customer support have yielded vague responses.
Wizebets Casino - Player's withdrawal request is delayed.
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Waiting for Casino Guru to reply
6d 21h 58m 54s
Wizebets Casino
Safety Index:Above averageCase summary
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yesterday
filing a complaint against WizeBets Casino (https://wizebets.com) regarding an unresolved withdrawal request of €1,652, submitted on
January 7th, 2025. Despite successfully withdrawing funds previously after complying with KYC requirements, this withdrawal request has been
"under consideration" for an extended period without resolution.
Repeated attempts to seek clarification from their customer support have resulted in vague and repetitive responses, with no meaningful progress.
This delay raises concerns about the fairness and transparency of their operations.
I kindly request your intervention to investigate this matter and ensure WizeBets processes the pending withdrawal promptly.
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3 hours ago
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3 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wizebets Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your account in the casino accessible to you?
- When was the last time you were in contact with the casino regarding the issue?
- Did you achieve your current balance with the help of a bonus?
- Could you please share with me your communication with the casino regarding the issue, and a screenshot of the payout request with the status visible? Send emails or chat transcripts to my email at [email protected], or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
