Wizebets Casino - Player's withdrawal request is delayed.

 filing a complaint against WizeBets Casino (https://wizebets.com) regarding an unresolved withdrawal request of €1,652, submitted on

January 7th, 2025. Despite successfully withdrawing funds previously after complying with KYC requirements, this withdrawal request has been

"under consideration" for an extended period without resolution.

Repeated attempts to seek clarification from their customer support have resulted in vague and repetitive responses, with no meaningful progress.

This delay raises concerns about the fairness and transparency of their operations.

I kindly request your intervention to investigate this matter and ensure WizeBets processes the pending withdrawal promptly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Wizebets Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your account in the casino accessible to you?
• When was the last time you were in contact with the casino regarding the issue?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue, and a screenshot of the payout request with the status visible? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Can I access my casino account?

no

When was the last time you contacted the casino about this issue?

January

Did you achieve your current balance thanks to the bonus?

yes

Could you please share your communication with the casino regarding this issue and screenshots of your withdrawal request showing its status? Please send an email or chat transcript to the email address below. [email protected] , or post a screenshot here

Thanks for the detailed explanation.

We’re sorry, but we are unable to assist you with your request. Due to the amount of time that has passed since the incident you described—more than six months ago—we are no longer able to investigate the matter effectively. Our policy does not allow us to pursue cases that are considered "cold cases," as collecting evidence and reconstructing an accurate timeline becomes too difficult after such a period.