WinSpirit Casino - Player's withdrawal is delayed due to ongoing verification issues.

I have deposited money into my account claiming a bonus with a deposit which I then started winning and turned over the wager rollover requirements that come along with the bonus.

To cut it short and then got my account up to 4 1/2 to $5000 Australian and decided I wanted to withdraw the money not realising there were too old cards that weren’t verified and that had been cancelled and closed by the bank but linked to my bank account which is still current and used on daily basis even for this deposit that got me the winnings. So my first attempt to withdraw any dollars was declined due to verification problems so then started the process working with them and their requirements to verify these two cards that had been cancelled and closed by the bank at the start of the year which shows in the documents of my bank has provided me via email. I’ve sent screenshots the original copies PDF copies even the online chats with their assistance through my banking app also sending screenshots of what they’re asking and me providing what they’re asking back to them. In the mix of this I managed to get one of the two cards verified then tried to withdraw $500 and they happily sent that $500 through to my latest card that is verified and linked to the same bank account details that all the previous cards have been link too.

and since then I’ve tried to withdraw more money from my account and now there not complying and resulting straight back to the verification of this last card that

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WinSpirit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you?
• Could you please specify when you have made the deposits using the cards, subject to the verification process at the casino?
• Have you made any previous successful payouts?
• Are both cards associated with the same active bank account?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas