WinSpirit Casino - Player's account has been closed, but withdrawal is delayed.

Hello, I was a verified VIP member of the casino. I may deposit using a verified method and I no longer want to be using the casino so I asked them to permanently close my account down and for them to withdraw it to my same method that I used to deposit my money to a verify account I’m a verified. My identity is verified. My address is verified as I mentioned. I was a VIP. They refuse to pay me my money even though I have requested my account will be permanently closed.

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Dear sycocity,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the withdrawal of funds from the casino.

To better understand your situation and assist you in resolving this issue, could you please provide us with more information by answering the following questions:

• When was your account closed?
• When did you make the deposit?
• Were you able to confirm that your deposit reached your casino account before it was closed?
• Can you provide any communication you had with the casino regarding the closure of your account and the missing deposit? Please provide relevant communication. You can forward it to jean.s@casino.guru. Alternatively, you can post screenshots here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean