WinSpirit Casino - Pelaajan tili on suljettu, mutta kotiutus on viivästynyt.

Hello, I was a verified VIP member of the casino. I may deposit using a verified method and I no longer want to be using the casino so I asked them to permanently close my account down and for them to withdraw it to my same method that I used to deposit my money to a verify account I’m a verified. My identity is verified. My address is verified as I mentioned. I was a VIP. They refuse to pay me my money even though I have requested my account will be permanently closed.

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Dear sycocity,

Thank you very much for submitting your complaint. I’m sorry to hear about the player’s problem regarding the withdrawal of funds from the casino.

To better understand your situation and assist you in resolving this issue, could you please provide us with more information by answering the following questions:

• When was your account closed?
• When did you make the deposit?
• Were you able to confirm that your deposit reached your casino account before it was closed?
• Can you provide any communication you had with the casino regarding the closure of your account and the missing deposit? Please provide relevant communication. You can forward it to jean.s@casino.guru. Alternatively, you can post screenshots here.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Jean

Dear sycocity,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Jean
Casino.Guru