WinSpirit Casino - Player is struggling to retrieve his winnings.

I have been asking for my money back of this casino quite some time now, it's amount for $5000. I have made multiple deposits onto this platform. I'm having problems with this platform and its partnering platform. LuckyHills this casino windspirit has told me that when I deposited used a deposit bonus, their second deposit bonus. That's why I didn't received my money. I have stated to them my deposits. I did not use a deposit bonus therefore, they have added it to a second bonus deposit that I did not use which they claimed are used, I use their first deposit bonus, I do not know if it rolls over, but when I've deposited, I did not use no bonus deposit and when I've completed their wager. My balance went from 8000 to 3000 i have talked him straight away. They did not do nothing for me to give back my money. They said to me, your $8000 turned from bonus money to real money when I did not use no deposit bonus on their platform only for the first deposit. I have done. So frustrated at both partnering platforms, they have misled and misguided me throughout my journey with not what to do to get my funds back. I have got proof and photos showing from my first deposit to my 60 posts, it does not make sense what they are telling me and I have got them in life chat saying I deposited 320. It all doesn't make sense. I will show you the feathers what I mean. But they are just misleading me and misguarding me, because I because I have won more than I have deposited into this system. That's why I did neglecting me from getting my money. You can say my first deposit was $35to160.100 another100 after that is 300 50 and 100. Do not See the deposit for my second bonus. For that. They claimed that are unused for 320. And my deposit for 300 is the sixth deposit that I have made. I am pretty sure that if I use the first deposit ended a deposit. The second deposit without using their bonuses. I did not get that on my third fourth fifth deposits. The bonus is gone, therefore I think they have edited it. Cause I have won more than I have put into the casino. This is why I think they did not want to pay me the full amount of 8000 and if you look at the order of my deposits, it does not make sense. I did not deposit 320 for their second deposit bonus deposited 160. On my second deposit on this platform i do not know why they have done this to me. They have taken a lot of money from me, which is legitimately if you have a look at the photos you will make sense of what I am talking about from her chat that I have talked about to the deposits. Just don't get where both platforms are bullying. Me and I'm not enjoying it here. Normal.

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Dear AloneInAus,

Thank you very much for submitting your complaint. I'm really sorry to hear about your issue with WinSpirit Casino. I'm afraid I will need more information regarding your problem. Could you please clarify the issue you are experiencing? Specifically, has the casino placed a cap on your winnings due to them being associated with a deposit bonus? Additionally, was the bonus applied without your prior knowledge?

Thank you in advance for your response.

Best regards,

Attila