Winshark Casino - Player's withdrawal is delayed and restricted.

I deposited to Winshark using my Visa card, and so when I tried to withdraw I noticed they do not have an option to withdraw using the same method I deposited with. This became a massive problem. So I contacted live chat on Winshark and they told me to deposit a small amount of crypto and then I could withdraw to that method. So I did that, and the KYC dept cancelled and told me I had to use the method I deposited with. WHICH IS NOT AN OPTION.

please help.

i want to send it to my crypto wallet as i said before.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winshark Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you contacted support and protested the decision of the casino to cancel your payout, despite following its recommendation?
• Have you made sure to wager the deposited amount, if it was required?
• Have you passed account verification recently or in the past?
• Have you made successful previous payouts from the casino?
• Could you please share with me your communication with the casino regarding the issue when you attempted to resolve the situation? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas