Wino Casino - Player's withdrawal is delayed.

I requested withdrawal back in September, then eventually had email saying processed however told my bank didn't accept. They ask me to provide proof the money never went in to which I did.

Week/2 later email saying processed and their so called proof

It to this day never went in.

Again told its my bank ask them to clear my funds.

Utter nonsense they have not paid me.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Have you made any successful withdrawals from this casino before?
• Has the withdrawal amount been returned to your casino account?
• Could you please forward me the communication between you and the casino regarding the problems with your withdrawal request at veronika.f@casino.guru?
• What is the status of this transaction in your casino profile?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Mjhouse,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.