Wino Casino - Player's account has been closed without reason.

Dear Casino Guru Complaints Team,

I am submitting a formal complaint regarding Wino Casino.

I registered and deposited funds at the casino in good faith. The website is presented in Swedish, uses Swedish language as default, and appears clearly targeted toward Swedish players. This gave me the impression that the casino operates legitimately and transparently for customers in Sweden.

The casino had no issue accepting my deposits. I was able to deposit and play without any restriction or warning. Only after I won and requested a withdrawal did problems begin.

I completed the full KYC verification process and received written confirmation that my account was fully verified.

On February 23, 2026, I requested a withdrawal of €1,000 via SEPA bank transfer. Shortly after submitting the withdrawal request, my account was blocked and I am now unable to access it. I have not received my funds, nor have I been provided with a clear or justified explanation for the account closure.

Key concerns:

The website is available in Swedish and appears directed toward Swedish players.

The casino freely accepted my deposits without restriction.

My account was fully verified before the withdrawal request.

The account was blocked only after I requested a withdrawal.

I still have approximately €4,500 connected to the account.

No transparent explanation has been provided.

Accepting deposits without restriction but blocking an account after a withdrawal request raises serious concerns about unfair or bad-faith practices.

I respectfully request your assistance in:

Obtaining a clear written explanation for the account closure.

Ensuring that my withdrawal and remaining balance are paid in full.

Reviewing whether the casino’s conduct complies with fair gaming standards.

I am prepared to provide all relevant documentation, including KYC confirmation and transaction records.

Thank you for your assistance.

Kind regards,

Stefan

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Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate your winnings? Were they slots, live casino games, or did you place bets on sports?
• Did you accumulate your winnings with or without a bonus? If you played with a bonus, kindly send me a screenshot or a link.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika