The player from Austria seeks a full refund of deposits made in 2025 at Winningz due to being allowed to open an account despite being self-excluded since August 2024. He cites a systemic failure in the operator's player protection protocols as he was permitted to deposit and play under multiple brands in the same group.
Winningz Casino - Player’s account was opened despite self-exclusion.
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Current status
Waiting for Casino Guru to reply
5d 16h 12m 48s
Winningz Casino
Safety Index:Below averageCase summary
Discussion
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yesterday
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Public
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yesterday
Dear Vss18,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I have reviewed the Responsible Gaming Policy, and this is what I found:
Self-Exclusion
If You are diagnosed with a gambling addiction or wish to stay away from gambling for another reason, we want to assist You in avoiding anything that may harm You. "Self-Exclusion" means that You voluntarily exclude Yourself from all gambling services. This exclusion cannot be undone for a set period of time. If You wish to self-exclude from gambling, please message our Support and specify a time span between 6 months and 5 years. They will also explain the next steps and what is required from You.
Please keep in mind that Self-Exclusion is permanent for the selected period and will not be undone for Your protection.
During Self-Exclusion, You are not allowed to create a new Account. Any attempt to create a new Account during Self-Exclusion is a violation of our Terms of Service and may result in a permanent ban of Your original Account.
The Company will use reasonable efforts to enforce self-exclusion requests. However, You are solely responsible for ensuring compliance, and the Company shall not be liable for any losses or damages resulting from Your circumvention of self-exclusion measures.
Unfortunately, it is not stated that all accounts held at other casinos operated by the same company will be automatically blocked or self-excluded. Please understand that self-excluding from one casino does not necessarily guarantee protection across all associated platforms.
To proceed further, could you please confirm whether you specifically requested a self-exclusion from Winningz Casino?
I look forward to your reply.
Best regards,
Attila
