Winnerz Casino - Player's deposit has been delayed.

Registered an account with them on 8/2/2025.

Followed instructions and made a deposit shortly after.

Funds have clearly reached USDT address but has not been credited to my account.

Support has given me the same generic answer as per below:-

"I completely understand how frustrating this is, I would feel the same way.

We need to wait for our Financial Department to resolve this matter, and hopefully, they will do it swiftly.

May I assist you with anything else at the moment?

28 hours later , funds still not credited.

What is going on?

Dear worldno1fish,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Winnerz Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Was it your first deposit in this casino using this payment method?
• Could you please share the hash of the transaction so we may verify it independently on a reputable USDT explorer?
• Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear worldno1fish,

Have you contacted live chat support and asked for assistance? What response from support have you received?

Unfortunately I haven't received any chat transcripts or similar information to my email.

If the issue persists, please be sure to send it to my email at

tomas@casino.guru

Dear worldno1fish,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.