Winna Casino - Player’s account has been closed and funds confiscated.

Hello there,

I signed up to Winna months ago, played there a lot, and eventually reached Gold VIP status. I was down nearly 10k when my account got closed.

The day it all happened, last Friday, they released both the monthly and weekly bonuses together. I didn’t have any balance in my account, and I received around 380 USDT. I placed some bets until I got up to around 875 USDT, then requested a withdrawal.

All my withdrawals had always been instant before, but this time they told me I had to wait. After 1–2 hours, seeing that it still hadn’t been processed, I cancelled it and submitted a smaller 300 USDT withdrawal, which was processed.

Then I submitted another 300 USDT withdrawal and kept placing some bets. This second 300 USDT withdrawal was declined, but this time the money wasn’t returned to my balance. I made another 100 USDT withdrawal request, and the same thing happened: declined, and the money was never returned to me.

At that point, I still had 300 USDT in my balance, and they removed that too. In total, between the declined withdrawals and the confiscated balance, they owe me around 700 USDT, actually a few dollars more than that.

Here you can see the withdrawal section:

https://i.imgur.com/Be9CBdh.jpeg

It felt really strange, so I contacted their support and they told me their team would review this "technical error". Of course, there was no technical error.

From that moment on, they banned me from the chat. My messages still appeared as delivered on my end, but other users couldn’t see them. Basically, they silenced me so I couldn’t tell people what was happening. https://i.imgur.com/ZnQJ8Yy.jpeg (left my chat logged in, right winna.com real chat in incognito mode). Their previously fast support suddenly became unresponsive and slow, taking ages to reply. At that point, I knew where this was going.

This is the message they sent me the next day:

https://i.imgur.com/C9LYZl1.jpeg

> "Hi there! I am so sorry for the delay. I just got an update from our team. Please note that your account was closed and also the funds were removed as per management decision and cannot be reopened. This is final decision by them."

No further explanation. Just "haha, we took your money, fuck you."

All my bets that day were on liquid, or almost liquid, markets. Nothing weird happened, and those winnings were completely legit. If you don’t want me in your casino, that’s perfectly fine. Just pay me my money, close my account, and say goodbye. But not this way.

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Stay safe.

Dear cronosone,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• What specific reasons did the casino provide for blocking your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra