Winawin Casino - Player's account has been closed with no explanation.

You go through a lot over time. Unnecessary stalling tactics during verification and things like that. But what happened with "Winawin Casino" is easily the worst scam I've ever personally experienced.

I've been depositing small amounts of money to this casino for years now, but no more than €120 max per month because I'm just a cook in a kindergarten. I used various deposit methods.

And everything seemed to be going wonderfully for a long time.

Until the moment I won and requested a withdrawal. I never would have imagined that this casino would simply exclude me overnight.

Withdrawal request in the pipeline: €750 (daily limit)

and €1911 in my player account. You have to submit another withdrawal request the next day, and so on in this scam casino.

No email or anything else. Access denied.

So I tried the live chat. The operator sent me the exact same pre-written text that I later received as a reply to my emails to support@winawin. via the "HelpDesk."

Quote:

Thank you for contacting us. We would like to inform you that your account has been closed per the administration's decision. Unfortunately, this decision is final, and your account cannot be reopened.

No explanation whatsoever. Not a word about the money in my player account.

I definitely need help.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila