The player from Germany requested a withdrawal of 180 euros, accepted on December 1st, but the transaction failed and the money was not received. After a second attempt, the player still does not receive the funds and is unable to get any response from support for a payment receipt.
WikiLuck Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for player to reply
6d 22h 4m 31s
WikiLuck Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
22 hours ago
Translation
Hello. I requested a withdrawal of 180 euros on November 27th, which was accepted on December 1st, but the money never arrived.
On December 5th, the transaction was returned as "failed". I then immediately tried to withdraw the money again, it was accepted again, but the money still didn't arrive.
I just want a payment receipt so I can somehow investigate what the problem is. My emails aren't being answered and the chat isn't helping either.
I need help.
Automatic translation:
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1 hour ago
Important notice:
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WikiLuck Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Have you previously successfully withdrawn winnings from the casino?
- Did you achieve your current balance with the help of a bonus?
- Have you contacted your bank and asked for assistance? Have you received any payment confirmation from the casino?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
