The player from Portugal has two pending withdrawals totaling €1,400 that have been delayed for 15 days, despite previous successful withdrawals. He finds the support chat unhelpful and his VIP manager does not provide any useful updates.
WestAce Casino - Player's withdrawals are delayed.
Opened
Current status
Waiting for player to reply
6d 22h 18m 3s
WestAce Casino
Safety Index:Below averageCase summary
Discussion
Public
Public
15 hours ago
Translation
I've been playing at this casino for some time. I had received some withdrawals before but now I have two withdrawals totaling €1,400 that have been pending for 15 days. The support chat always says that the payment is late and to wait. My vip manager is useless because he just says he'll ask the relevant department for information and never tells me anything else.
My account doesn't require any kind of verification. I played several slots as usual and also some sports betting. Please help me
Automatic translation:
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1 hour ago
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1 hour ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please attach a screenshot of your pending withdrawal?
- Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
