WestAce Casino - Player's account has been closed after deposit.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear nickauris,

Thank you very much for submitting your complaint. I’m sorry to hear about the problem you’ve encountered with your deposit at Westace Casino.

I have reviewed the General Terms and Conditions and Responsible Gambling Policy of the casino and found the following important points:

4.1 By opening an account on the Website and using its services, you warrant that:

You are acting on your own behalf;

You are a competent and law-abiding citizen;

You do not have a gambling addiction and are not using the Website under the influence of alcohol, drugs, or other substances;

All data and information provided during registration is true and will be kept up to date;

You understand and accept the possibility of monetary loss while using the services;

You are not using funds obtained illegally or from illegal sources;

You have not colluded, and will not collude, directly or indirectly with other customers;

The payment method you use (credit/debit card or others) belongs to you and is not stolen or lost by another person. The company reserves the right to close your account and void winnings if there is reasonable suspicion of a violation of these warranties.

4.2 By opening an account, you warrant that you have never previously registered another account or received money through an account belonging to another person.

4.3 You warrant that the information you provided during registration is true and complete.

It is the player’s responsibility to notify the Website of any other accounts they may hold and to commit not to open any additional accounts. According to these terms, the casino may have taken steps to prevent the creation of new accounts to ensure that no further accounts are opened if you were self-excluded in their database.

To better understand your situation and assist you, could you please provide more details regarding your issue? The following questions may help clarify the situation:

• Which types of games did you focus on — slots, live casino, sports betting, etc.?
• Did you pass the verification process before losing access to your account?
• What specific reason did live support provide for your account deactivation?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petra