The player from Qatar, a VIP rank at Welle Casino, faces blocked withdrawals of approximately 15,000€ due to claims of 'exhausted limits' and credit card verification. He has submitted official documents proving his deposits but is met with demands for a legal representative to access his data, which he believes is a stalling tactic.
Welle Casino - Player’s winnings are being confiscated.
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Welle Casino
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5 days ago
"I am a VIP 'Triton' rank player (Username: Masoud 9) at Welle Casino, owned by Jer-Team N.V.. I won approximately 15,000€, but the casino has blocked my withdrawals using technical excuses about 'exhausted limits' and credit card verification.
I have provided the casino with official, digitally stamped bank statements from QIB and QNB, and Skrill Report No. C207618529, proving all my deposits.
Despite this, they refuse to provide my internal logs and demand a 'legal representative' to access my data. This is a clear stalling tactic to force me to lose my winnings.
I request urgent mediation to recover my full account logs and my 15,000€."
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5 days ago
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5 days ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Welle Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account accessible? Can you log in?
- When did the casino start rejecting your payouts?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
- Is there any balance left unspent on your player's account?
- Could you please share with me your communication with the casino regarding the issue? Be sure to include responses from the casino. Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
