WE88 Casino MY - Player’s winnings have been confiscated.

I have been a loyal user of WE88 for over two years, and this is by far the most distressing and dishonest experience I’ve ever had on any platform.

On 5th May, I had a live chat with a WE88 agent who explicitly approved the creation of a new account and even helped me link my existing CIMB bank account to it. I followed all instructions in good faith.I have done few small withdrawal after the account approved.

Then I won RM109,000.

Eventually, I was informed that they accused me of violating rules for having multiple accounts. But this is not true and I have already shown clear proof that:

The new account was approved by their agent during the live chat on 5th May

I received a confirmation message from their management after the account was created

My existing bank account was linked to this new account by WE88’s support team.

So if it was a violation, why did their team approve the account and allow it to proceed? Their current silence is unjustified and deeply unfair.

If the new account setup was invalid, then why did their own agent assist me and approve it? Why did they link my bank account successfully?

Their silence and inaction show a total lack of professionalism and accountability. I’ve even explained my medical struggles, financial hardship, and begged for just a partial payout to survive – but they’ve shown zero empathy.

Then i email to Gaming Curaçao Team cause tey are license provider under their home page but Curacao Team has officially stated that they NEVER licensed WE88, and that they ceased operations in August 2024. This means WE88 is operating without any valid license as of now.

This platform took my RM109,000, ignored every follow-up, and left me emotionally and financially broken. I’m forced to share my experience to warn others:

If you win big, WE88 may simply vanish and block you.

Do not trust this platform. They’re quick to take your money, but completely disappear when it’s time to pay out.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WE88 Casino MY.

Based on available information, the casino is operating under the Anjouan license.

Please allow me to ask you a few questions so I can better understand the situation.

• When exactly was your account blocked?
• Could you please share the communication you received from the casino listing the allegations against you?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear Thomas

1. When exactly was your account blocked?

My account was blocked on 7th May 2025 around 12pm.Earlier that day, I made a first withdrawal of RM2,000, which was approved successfully. I continued to play and won approximately RM109,000.I then submitted a withdrawal request for RM48,000 (as the daily withdrawal limit is RM50,000 and the system would not allow the full amount in one go). After submitting, I waited for around 30 minutes, but the withdrawal was still not approved. So, I contacted the live chat support agent, who informed me that my account was under a "security check" and that withdrawal approval would take 1 day.

However, about an hour later, when I tried to log in again to continue playing with the remaining balance, I was suddenly blocked from accessing my account.I contacted the live chat again, and the agent informed me without even verifying my login that my account was now blacklisted, and that all further communication must be done via email to [email protected]. Since then, I have sent multiple emails with full supporting details, but I have received no meaningful reply or proper explanation from WE88.

2)Could you please share the communication you received from the casino listing the allegations against you?

I have email you the printscreen email communication with We88 hence I would also like to highlight a very important point:

WE88 approved multiple withdrawals from my account on 6th and 7th May, including a withdrawal of RM2,000, which proves that the account was fully functional and not under any restriction at that time.However, immediately after I won a large amount (RM109,000) and submitted a withdrawal request for RM48,000, they suddenly claimed I had violated the account terms — without providing any valid explanation — and blacklisted my account.This raises a serious concern:

If there was a genuine account violation, why did WE88 approve earlier withdrawals just hours before?

Why was the violation only triggered after I tried to withdraw a much larger amount?

If the account was invalid, why did their support team help me create and link it on 5th May?

I have attached proof of all approved withdrawals from 6th and 7th May to show that WE88 was perfectly fine with my account until the moment I tried to withdraw the major winnings.This clearly suggests the issue was not with the account, but with the amount of money I won and tried to withdraw.

3.What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I played slot games only, specifically on the Pragmatic Play platform.All of my winnings, including the large balance of RM109,000, were earned through playing Pragmatic slot games. I did not participate in live casino games or sports betting

4.Did you achieve your current balance with the help of a bonus?

No, I did not use any welcome bonus, deposit bonus, or promotional offer.The balance was accumulated purely from my own deposited funds and gameplay. All winnings, including the RM109,000, were earned without any bonus assistance.

Pls change the amount to : 109,000 RM

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Kubo ([email protected]) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Hhren18,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from WE88 Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

Additionally, I want to be transparent that WE88 Casino has a poor track record in addressing player complaints. While this means the likelihood of a favorable response may be limited, I have reached out to their official support team through available channels to request assistance with your issue. I am awaiting their reply and will keep you informed of any updates.

Thank you for your understanding and patience throughout this process.

Best regards,

Kubo

Dear Kubo,

Thank you for getting back to me on this, I have send several email since Last month on follow-up but till now no reply from their end. I will foward all the email to your email id.

Dear Kubo,

I'm writing to kindly follow-up on my complaint regarding WE88 Casino, which I submitted along with all the supporting documents, chat transcripts and answer to your tram's questions. I also want to inform you that i have sent multiple follow-up email to both WE88 and Curacao gaming authority but neither of them has responded at all. This situation has been very frustrating and emotionally draining for me. Pls advise if there is any progress or responses from WE88's side and your assistance has meant a lot to me and I continue to hope that Casino Guru can help bring a resolution.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I'm raising a serious concern about the rating currently displayed for We88 on the Casino Guru platform. As of now in this platform rating is 6.5 out of 10, which suggest a level of trustworthiness and fairness that, in my experience and based multiple player complaints does not reflect the truth. The qualities that should rank much lower, possibly in the 1-2 range not 6.5

Dear Hhren18,

I have repeatedly tried to contact the casino but have had no success. Unfortunately, without cooperation from their side, there is little that can be achieved. I will mark the complaint as unresolved in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the casino's rating caused by unresolved complaints could help change their approach. If the casino decides to respond, we will reopen the complaint and notify you by email.

Regarding your recent message, I completely understand your concerns about the casino's rating. However, it's important to clarify that our safety index is influenced by multiple factors - not solely by a casino’s level of cooperation. In this case, the casino does not appear to apply significantly unfair terms, and only a limited number of complaints have been submitted so far, most of which were found to be unjustified. As such, we currently lack sufficient data to determine how fairly or unfairly the casino treats its players. You can learn more about how we evaluate casinos and calculate the safety index by following THIS LINK.

That said, given the substantial disputed amount involved in your complaint, it will indeed have a more noticeable impact on the casino’s safety index.

In the meantime, I recommend contacting the Anjouan Offshore Finance Authority (AOFA) also known as Anjouan Gaming by submitting a complaint through the license badge displayed in the footer of the casino’s website. Regulators often have additional tools and authority to assist players in such situations.

For guidance on how to effectively submit your complaint to the regulator, you can find helpful information in this article.

If you need any assistance with the submission process or receive a response from the regulator, please don’t hesitate to email me at [email protected].

I’m truly sorry that I couldn’t provide a more favorable resolution this time.

Best regards,

Kubo