WAGMI Casino - Player’s Promised Cashback Not Received.

When invited to join this website, they have promotions. If the player deposits money and loses all the money, he will receive a 15% cashback, but after I lost all $185, I still did not receive the cashback. I contacted you. with support but they kept beating around the bush saying I had to wait

Dear traicayvuasi,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with WAGMI Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

Do I understand correctly that in addition to your deposit of $100 from which you won and withdrew, you deposited another $185 which you subsequently lost?

Could you please specify what was the reason given by the casino support why the cashback offer wasn't honored?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear traicayvuasi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

yes they will cashback 15% for every lost crypto deposit but this time they cheated and didn't pay cashback

Could you please send me any relevant communication with the casino regarding the issue? My email is tomas@casino.guru

Dear traicayvuasi,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.