The player from Australia is experiencing difficulties with his withdrawals, originally requesting $5000 and $1000 last month. After a lengthy verification process and repeated cancellations of his requests due to alleged incorrect banking details, he now has two pending withdrawals of $5000 each and is concerned about potential delays and the status of his account.
Wager Beat Casino - Player's withdrawal has been delayed.
Opened
Current status
Waiting for Casino Guru to reply
5d 22h 13m 34s
Wager Beat Casino
Safety Index 3.3 Very lowCase summary
Discussion
Public
Public
3 days ago
I originally tried to withdraw on the 21/5 $5000 and $1000 due to limits, I wasn’t verified, spent a week getting verified, I was okay with that, then after being verified my withdrawals kept getting cancelled because I’d "entered my banking details incorrectly" which I hadn’t, the instructions sent were very confusing and I spent over a whole week trying to get someone to help me on the chat portal, they were not helpful at all, in fact they weren’t even sure what information they were giving me, fast forward to last week, I finally got a hold of someone who knew what they were doing only to be told to enter it how I originally did and take no notice of the email sent! In this time I played some funding and made it all the way to 10k, now I have 2 pending withdrawals of 5k each, now they just keep telling me I have to wait because they have a 6 day turnaround with their withdrawals and I’m afraid they’re going to just keep messing me around until either my account is marked "dormant" or my funds mysteriously disappear.
Public
Public
yesterday
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Public
Public
yesterday
Hello,
Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.
- Have you submitted any identity documents to the casino for verification?
- Have you received any confirmation from the casino that all your details are now filled out correctly?
- What is the current status of your withdrawal requests?
- What types of games did you play to accumulate the winnings you've been trying to withdraw?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
