W138 Casino - Player’s withdrawal is delayed.

I wanna withdrawal but it always say provider problem cannot withdrawal

Dear kbkyling38,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.

Please allow me to ask you a few questions, so I can better understand the situation.

• Could you please advise if your account has been fully verified?
• Have you contacted casino support and asked for assistance? What did the casino support reply to you?
• Is it an internal casino system issue, or is it related to your account only?
• Since when are you attempting to withdraw your winnings from the casino?
• Could you please share with me your communication with the casino support as evidence? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Fully verified

Say provider problem cannot withdrawal

My account only

10-5-2024

Send to Tomas already

Hi any update?

Hi Tomas

My Account has been full verified it and I play w138 already 10++ years ago

I have contact the customer service they

Just answer provider check then no result already

I got that new account still can play any game only My account all under maintenance like no wan let me withdrawal and play more

I start from 10-5-2025 11am withdrawal until 11-5 them cancel my all withdrawal mKe my account under maintenance found so many time customer service they just system reply no have any help to me

I send the chat transcript and screen shot to Ur Gmail already

If got any update can tell me thx a lot Tomas

Thank you very much, kbkyling38, for providing the necessary information. I will now transfer your complaint to my colleague Mirka ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear kbkyling38,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite W138 Casino representative to join this conversation.

Dear W138 Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Hi can ask Author & Guarantor: Natalia Jakoubek contact them?

them saw it but no wan reply at here

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Why no wan find k138 same boss same provider also

Dear kbkyling38,

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Mirka Dubasova