Vulkan Vegas Casino - Player's withdrawal is delayed and account support is lacking.

A nightmare to withdraw my funds

I have been a verified user of this platform for over 2 years. During this time, I’ve made numerous deposits without any issues, but I never tried to withdraw my funds—until now. My experience has been a total disaster.

The Verification "Games":

When I finally tried to take my money out, they started a never-ending verification process. They rejected my withdrawal multiple times, demanding "selfie" photos of me holding various objects. Then, they kept rejecting the photos due to "poor quality" (which was just an excuse).

Broken Promises:

Once I finally provided everything they asked for, my withdrawal went into "pending" status. It has been 4 days now, even though their own Terms and Conditions clearly state that withdrawals take anywhere from 5 minutes to 2 days.

Customer Support is Non-Existent:

The Bot: I am stuck in a loop talking to a chatbot that provides zero help.

Emails: I have sent multiple emails to their support team and have received zero replies.

They were more than happy to take my money for two years, but now that it's time to pay out, they’ve gone silent. I wouldn't wish this experience on anyone. Be warned: getting your money out is a nightmare.

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Dear szanklet88,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with your withdrawal and verification process.

Thank you also for the screenshots you have already provided—they are helpful.

To better understand your situation and assess the case properly, I would like to ask you a few additional questions:

• What is the current status of your withdrawal (still pending, rejected, or canceled)?
• Did the casino specify exactly what was wrong with the previously rejected photos (e.g., resolution, lighting, missing details)?
• Could you confirm whether all your account details (name, address, payment methods) are in your own name?
• When was your last communication with the casino, and did they provide any timeline for processing your withdrawal?

Additionally, if you have any further communication with the casino (emails, chat transcripts) or additional screenshots, please feel free to forward them to petronela.k@casino.guru so I can review everything in detail.

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela