Vulkan Vegas Casino - Player's withdrawal is delayed due to verification.

Guten Tag. Am 21.6.25 habe ich auf der Seite von Vulkan Vegas 1550€ gewonnen und zu Auszahlung angewiesen. Ich wurde dann mehrfach zu Verifizierung aufgefordert. Dies habe ich gemacht und es ist auch alles zu 100% verifiziert. Laut den AGB dauert die Überprüfung 5 Werktage. Die Prüfung läuft nur jetzt schon seit dem 25.06.25. im Chat heißt immer nur wird bearbeitet und ausgezahlt! Nur wann wäre interessant.

Mit freundlichen Grüßen

Jan-Hendrik Mehlfeldt

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you effectively, could you please provide more details by answering the following questions:

• Have you encountered any issues with verifying your account, apart from the delays in processing?
• What types of games did you play?
• Did you accumulate your winnings with or without a bonus?
• What method did you select for your withdrawal (e.g., bank transfer, e-wallet)?
• Have you had any prior withdrawals from Vulkan Vegas, and were those processed without issues?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Greetings,

According to our records, the player received their winnings at 16.07.2025 13:00:51 (UTC)

Kind regards

Dear Jan7811,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Jan7811,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika