The player from Germany had been waiting for two weeks for her withdrawal of €100 and €200, which was reportedly transferred on June 9. She had continued to reach out daily but received no clear answers about the status of her funds. The issue was resolved after communication with the Complaints Team, leading to a satisfactory outcome for her. The complaint was marked as resolved in the system, and she was encouraged to reach out again if any future issues arose.
Vulkan Vegas Casino - Player's withdrawal is delayed.
Resolved
Our verdict
Case closed
Amount: €300
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
Public
Public
10 months ago
Translation
Hello, on June 9, €100 and €200 were transferred to my account. To date, I haven't received any money. Despite daily contact, I keep getting put off. It's unacceptable that no one is giving me an answer as to where my money is and when I'll finally receive it.
Automatic translation:
Public
Public
10 months ago
Dear Damon2012,
Thank you very much for submitting your complaint. I’m sorry to hear about the trouble you’ve had with your transfers — I understand how frustrating this must be for you.
To help us clarify the situation and contact the casino properly, could you please answer a few questions:
- Could you confirm which payment method you used for these transfers (e.g. bank transfer, card, e-wallet)?
- Did you receive any transaction or confirmation numbers when you made these transfers?
- Has the casino given you any specific explanation so far about the delay or where the funds might be?
- Could you please forward us any relevant emails or screenshots of your communication with the casino? You can send them directly to petronela.k@casino.guru.
Your cooperation in providing these details will help us investigate and work towards a resolution.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
10 months ago
TranslationHello
I just received my money
Thank you
Automatic translation:
Public
Public
10 months ago
We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.
Dear Damon2012,
We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.
As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.
Thank you in advance for your time and feedback.
Best regards,
Petronela
