Vulkan Vegas Casino - Player's account has been closed.

I would like to add important information to my dispute.

The merchant has completely blocked my access to the player account. I am unable to log in, verify my balance, or access my transaction and gameplay history.

This means I cannot confirm what happened to my funds, and I have no transparency regarding the service I paid for.

Additionally, the merchant previously required me to sign a statement waiving all legal claims in order to regain access, which is an unfair and coercive condition.

I believe I have been denied access to the service and my funds without proper justification.

Please include this information in the investigation.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• If this is not your original complaint on our platform, please share details and a link to the original thread.
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I discovered that the merchant (VulkanVegas) was intentionally masking payment transactions by displaying fictitious retail store names on my statement instead of the actual service name. I have a screenshot of the conversation, in which the agent admits that the transactions came from "various sources." This is a blatant violation of Visa/Mastercard policies

Greetings,

The player has zero on their balance and is permanently blocked.

Regards