Vulkan Vegas Casino - Player's account has been closed.

Hello! My account with a withdrawal of 11,000 rubles was blocked at Vulcan Vegas Casino. I registered at this casino several years ago. I played but never withdrew anything. Before the New Year, I won 26,000 rubles. After waiting two days, the withdrawal never arrived, even though they assured me in the chat that it would be withdrawn. Then they said that because of the VPN, they wouldn't be able to withdraw it and would write off my entire balance (I had to gamble my entire balance). The withdrawal was later restored. On January 29th, I made a deposit and won 11,000 rubles in total. I placed a withdrawal request and a day later I was no longer able to log into my account. Please sort this out and withdraw my winnings. [email removed by Casino.Guru admin]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your account? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas