Vulkan Vegas Casino - Player's account has been closed.

Hello! My account with a withdrawal of 11,000 rubles was blocked at Vulcan Vegas Casino. I registered at this casino several years ago. I played but never withdrew anything. Before the New Year, I won 26,000 rubles. After waiting two days, the withdrawal never arrived, even though they assured me in the chat that it would be withdrawn. Then they said that because of the VPN, they wouldn't be able to withdraw it and would write off my entire balance (I had to gamble my entire balance). The withdrawal was later restored. On January 29th, I made a deposit and won 11,000 rubles in total. I placed a withdrawal request and a day later I was no longer able to log into my account. Please sort this out and withdraw my winnings. [email removed by Casino.Guru admin]

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Vulkan Vegas Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the blocking of your account? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

How did you find out? I couldn't log into my account; they said it was blocked. I played games on the Amatic provider. I took the bonus, but it was lost. Then I made a deposit and played some more.

Dear all,

We hereby firmly confirm , that the player will remain permanently blocked due to violation of the following rule:

"It is strictly forbidden to abuse any game rounds by their postponement, including free spins or bonus games while playing with bonus money. Any postponed games, bonuses and/or free games lead to the cancellation of winnings and confiscation of the players balance", the game name where the player abused bonus - Starfang by Arcadem.

The proofs were sent to Tomas via e-mail.

Kind regards

I played the game Aztec Emerald Amatik with my own money, which is allowed. I lost my bonus balance. I made another deposit and played Aztec Emerald Amatik Dead Alive 2 Netent. I played Starfang from Arcadem with my bonus money, which I lost. As I wrote above, I made a deposit and played with my own money. PLEASE, sort this out and refund my deposit in full, as I did not lose it.

Thanks to both parties for your replies.

Dear tany500,

We insist on returning deposits only in situations where we believe the player is eligible.

Accumulating value on a slot game using bonus money, losing the bonus, and depositing to unlock the value kept in the game is a common tactic used by abusers. I recommend avoiding similar tactics when playing; otherwise, you might face similar consequences in other online casinos.

Dear Vulkan Vegas Casino representative.

• Would you be able to supply evidence that the abuse occurred as you described it in the thread?

Please share this evidence with me at tomas@casino.guru

I played with my own money, as much as I was allowed to. The game is Aztec Emerald Amatik. Yes, the game accumulates wilds and can possibly pay out more than the amount spent. That's why a slot machine can give out winnings, right? The casino has a separate balance, and games with bonuses are closed in advance. I only played the ones that were open. I lost the bonus. PLEASE, INVESTIGATE THE SITUATION AND RETURN MY DEPOSIT IN FULL, AS I DIDN'T LOST IT.

Hello, Tomas

The e-mail was sent to you on Mon, 9 Feb 2026 22:13:38 

Sent once again 😉

Regards

Regrettfully, I haven't received any email from you.

Make sure to send the evidence to

tomas@casino.guru

No other email is in use or available to me.

I apologize for the inconvenience.

Hi, Tomas

Please check now, there was a typo within the e-mail.

Regards

Thanks to both parties for your patience.

After reviewing the evidence, there is a clear pattern visible where value was accumulated on the game Starfang, using bets from 25 to 250 rubles. using bonus money. After the bonus was lost and a new deposit was made, the accumulated value was extracted using the features included in the game, effectively accumulating winnings, circumventing the wagering requirements, and gaining an unfair advantage.

Based on the provided evidence, we believe the casino's actions regarding the issue were justified.

Due to the aforementioned reasons, we will now proceed to reject this complaint. Thank you for your understanding. I am genuinely sorry that we were not able to assist you more effectively in this particular situation, as we always aim to help players resolve their issues whenever possible.

Please remember that you are welcome to contact us again if you run into any problems with this or any other casino in the future. Whether it is a question, a concern, or a new issue that needs to be looked into, our team is here and ready to support you.