The player from Portugal requested the closure of her account, which she had been attempting to do since July 11 due to gambling problems. She had sent two emails without receiving a response and sought assistance in recovering her funds spent between July 12 and July 31. The Complaints Team concluded that the complaint was marked as rejected due to a lack of evidence that she had informed the casino about her gambling issues. However, it was noted that her account had been permanently blocked, which was intended to support her in moving forward.
Vulkan Vegas Casino - Player’s account closure has been ignored.
Closed
Our verdict
Insufficient evidence from player
Amount: €1,480
Vulkan Vegas Casino
Safety Index:Very highCase summary
Discussion
