Vulkan Vegas Casino - Player is experiencing difficulties completing account verification.

Hallo,

Im Online-Casino von Vulkanvegas kann ich mein Guthaben über 1000 Euro nicht auszahlen, da ich meine E-Mail Adresse nicht bestätigen kann. Ich habe schon etliche Male einen Link an meine Mail Adresse angefordert, aber bisher keinen bekommen. Meine Mail Adresse ist auf jeden Fall richtig. Im Chat Support meldet sich auch niemand, andere Kontaktmöglichkeiten habe ich leider nicht gefunden.

Ich habe gelesen, dass auch schon andere dieses Problem haben, konnte aber nicht feststellen ob und wie die Probleme behoben wurden.

Ich hoffe Sie können mir helfen.

Mit freundlichen Grüßen

Niklas.

Dear Nik,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We have received quite a few similar complaints to yours. It seems like the casino is experiencing some technical problem related to players from Germany and email address verification.

Could you please confirm that verifying your email address seems to be the only obstacle standing between you and your winnings? Did you provide all the other relevant documents needed to complete KYC (verification) process? Have you tried requesting the manual e-mail verification?

I hope we will be able to help you resolving this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Nik,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.