Vulkan Vegas Casino - Player demands refund after self-exclusion failure.

Dear madam / Dear sir

I requested self-exclusion from Vulkan Vegas on 4 April 2026 and sent two additional reminder emails because my account remained active.

Despite my self-exclusion request, the casino continued to allow deposits and gameplay, and even credited a bonus after my request.

My account was blocked only after multiple emails. The casino itself confirmed that emails are processed in order and that the block was not immediate.

After my first self-exclusion request, I deposited approximately 5,500 Ron while the account should have already been restricted.

Self-exclusion is a responsible gambling protection measure and should be applied without delay. Allowing deposits after such a request represents a failure of responsible gambling obligations.

I am requesting a refund of all deposits made after 4 April 2026.

I can provide email evidence and transaction history.

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Dear Onushca85, thank you very much for submitting your complaint. I am truly sorry about your negative experience with Vulkan Vegas Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm when did you first request a self-exclusion and when exactly did the casino close your account?
• Could you please confirm whether you have passed the KYC verification in this casino?
• Could you please share any additional communication with the casino? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila