Vulkan Vegas Casino - Player claims that payment has been delayed.

Respected guru I had made a withdrawal order on 26th of December ,support told me it will be processed after 2 day when but they did not processed my payout and was kept as it untill 29th . And on 29 they finally had took those fund from my casino wallet to comply with my (at the time order which I had created) for withdrawal for further processing.

I would like you to help me just to know if I will be able to get withdrawal from the sight or not.

I hardly withdrawal from this sight I think it my probably first ever withdrawal after two or equivalent to that of two years.from this sight..I am hoping that you could help me sort out my issue .

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Dear Bolbam,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Ok Guru it's almost 9 day now , starting from the day I created withdrawal on 26 , I hope you will reply me on 7th. To help me with my problem.

Thank you for replying me Guru

Greetings,

Sorry to hear you faced issues with the withdrawal.

We contacted ths PSP re your case, looks like there is an issue with your bank, that cannot accept the transaction.

They are trying to find a solution for you.

In case the transaction gets faild, please kindly use an alternative payout method.

Regards

Ok guru I understand , I will let you know what happens and if they will reverse the process or try sending it to my preferred account

Sir you said previously that my bank could not accept transaction but when I contacted my bank,they asked me the screenshot of payment mode and after they examine it ,they said it's all good and there should not have any problem getting fund to my account via imps.which makes me to believe it all bogus from vulkan vegas.to waste my time.

Respected guru I have changed my withdrawal mode to skrill.and support person have suggested me to wait for 2 days like they did previously. Sir please check on me thnx

Dear Bolbam

Have you received the winnings yet?

Regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bolbam,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila