VipLuck Casino - Player’s account has been closed and balance removed.

SENT THIS EMAIL

Dear Sirs,

I am writing to request clarification regarding the blocking of my account at Lucky VIP Casino and the removal of the balance that was available.

Recently, when attempting to access my account, I discovered that it had been blocked and that the existing balance had been removed. To date, I have not received a clear explanation as to the reasons for this decision.

I would therefore ask for:

The specific reason for the blocking of my account;

The justification for the removal of the balance;

A copy of the terms and conditions on which this action was based;

Information on the procedure for appealing the decision or recovering the funds, should there have been a mistake.

I would appreciate a detailed response as soon as possible.

Yours faithfully,

And if you do not proceed with the refund to my registered IBAN, I request that you delete all my data in accordance with GDPR regulations.

I'm worried about my KYC data, photos and documents

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If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila