VipLuck Casino - Player's account closure request ignored.

On April 22nd made request to close my account due to depresssion and gambling addiction after losing 20k, this was ignored and I was encouraged to gamble, since I have asked atleast 5 time to close my account and this casino continued to provide me bonuses and encourage me to play which has led to me depositing More and more and losing myself. I’ve now lost everything, where if this casino took the time to cancel my account when I begged them too it would’ve all been ok. I’m blocked from every other casino but this once passes my bet block because they use illegal third party collection accounts. Anything I can do here for this company completely disregarding my safety when I asked them over and over to close my account?

also multiple overcharges totalling around $600

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with VipLuck Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Have you asked the casino for a refund due to failed protection already? Have you received any response?

If your account is currently not blocked, as the next step, I recommend you request self-exclusion via email at support@vipluck.com and separately from your VIP manager, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings VipLuck Casino Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas