The player from Austria initiated a withdrawal request for 1,883 EUR two weeks ago after successfully completing the verification process. However, he faces conflicting information regarding his account status and has not received clear communication or updates despite sending multiple emails.
Verde Casino - Player’s withdrawal is delayed and account status is unclear.
Opened
Current status
Waiting for Casino Guru to reply
6d 15h 0m 30s
Verde Casino
Safety Index:Very highCase summary
Discussion
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Public
12 hours ago
Hi,
i was playing at verde casino and after many losses i was to able to win around 1.883EUR. I started verification process and to my suprise, the verification was without any problems. I started a withdrawal request on 26.11.25 and the stated (even in the confirmation email) that a maximum of 5 working days for the withdrawal. After 5 days i asked about the status and then things went strange. The support told me my account is not verified and the will request additional documents. But they never did and so asked again one day later and the next lady told me that my account is verified but the 5 working days is not reached yet (it was). Long story short, i try to get any information about the payment on a daily basis but all i get is lies and copy pasted information. I sent already 7 Emails but no one answered. Im really afraid that they will never pay the money as there is no communication at all, except i go to the chat and ask. Im frustrated especially as the casion has such a high rating here and i really thought this time i found a fair casino.
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9 hours ago
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9 hours ago
Hello,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.
Please allow me to ask you a few questions so I can better understand the situation.
- Is your player's account currently accessible to you? Can you log in?
- Did you achieve your current balance with the help of a bonus?
- When did your communication with Lara, the VIP manager, take place?
- Is your payout request still pending, or was the payout request canceled?
I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
