The player from Hungary faces a withdrawal issue with VerdeCasino, which wants to confiscate his 80,000 HUF winnings due to a minor registration error, despite having verified his legal age with valid ID. He believes this is unfair punishment as the discrepancy was due to an autofill error, and he requests help in mediating the situation to receive his funds.
Verde Casino - Player's winnings are being confiscated.
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Current status
Waiting for Casino Guru to reply
6d 7h 44m 43s
Verde Casino
Safety Index:Very highCase summary
Discussion
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17 hours ago
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17 hours ago
Hello,
Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you kindly confirm if you have entered all of your personal information accurately during the registration process?
- Additionally, could you please clarify the reason the casino is accusing you of providing false information?
I hope we will be able to help you resolve this issue as soon as possible.
Thank you very much in advance for your reply.
Best regards,
Attila
