Verde Casino - Player’s deposit is delayed.

I am writing to formally raise a concern regarding my deposit, which has been pending for the past 8 days.

I have contacted chat support multiple times, and each time I was informed that the matter is "in process" and that "experts are working on it." However, there has been no update, resolution, or clear timeline provided so far.

This delay is causing inconvenience, and I kindly request you to prioritize this issue and provide a clear status update along with the expected resolution time.

i give Screenshot of payment and also they demand bank statement .. i give also

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino. Please allow me to ask you a few questions so I can better understand the situation.

• Was it your first deposit in this casino?
• Please could you forward the payment receipt and any relevant communication with the casino regarding the issue to tomas@casino.guru?

I hope we will be able to help you resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Dear RexxSR,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

YES ITS A MY FIRST DEPOSIT.. ON THIS DAY 18 DAYS GONE BUT STILL NO RESOLUTION OR ANY KIND OF UPDATE RECEIVE BY CASINO.. I MAIL YOU SCREEN SHOT OF PAYMENT ALSO ATTECH HERE THE SAME

Hello RexxSR

Sorry you've faced issues.

We've contacted the payment provider and pushing your request.

Sorry for keeping you waiting

Regards

THANK YOU.. VERDE COSTOMER SUPPORT IS TELLING ME ON VERY FIRST DAY THAY FORWARDED ISSUE IN FINANCE DEPARTMENT.. AND THEY SAID EVERYDAY THAT "OUR EXPIRT IS WORKING"

EVEN THAY WORKING EVERYDAY AND THEY ARE EXPIRT ALSO.. BUT RESULT IS BIG "0" AFTER 20 DAYS...

HELLO.. I HAVE A ONE QUEST IS VERDE CASINO IS FRAUD ?? BECAUSE NON OF ANY CASINO TAKING THIS MUCH OF TIME TO DEPOSIT ISSUE RESOLVING. (25 DAYS)..?

I ALWAYS CHECK WITH CASINO GURU.. FOR TRY NEW CASINO SITES..  

SO PLEASE TELL ME.. WHAT IS VERDE CASINO ? DO I TRUST CASINO GURU FOR FUTURE ?

AND ITS A 3RD DAY FOR LAST MSG RECIEVED... LAST TO COMMENTS ARE IN STILL WAITING FOR APPROVAL STATUS

Thanks to both parties for your replies.

Dear casino representative,

Are there any steps we can take to help resolve the issue?

Please let us know.

dear Thomas , i strongly feel that Verde Casino is a fraud site.. please remove Suggestion From CasinoGuru

just becouse of there representative one and last reply is 6day before .. and my deposit stucked from past 29 days... Verde have no reputation...

Greetings, RexxSR

We understand this is a significant amount of money, we are pushing the external PSP. Wish they could respond and run investigation faster. Unfortunately, we cannot influence the speed of the resolution.

Sorry for inconveniences caused.

Kind regards

ITS NOT ABOUT MONEY.. ITS ABOUT TIME... YOU TOOK ALMOST A MONTH TO RESOLVING .. STILL ITS NOT RESOLVE.. MY ALL BONUS ARE EXPIRE.. ITS NOT NORMAL OR EXTANTED TIME FOR ACCEPTING.. ITS WORST OUT OF WORST ... VERDE CASINO IS NOT RESPONSIBLE..

Dear RexxSR

Please kindly refer to the latest e-mail from support.

You should contact your bank, since casino did not receive the funds.

Kind regards

I PROVIDED SCREEN SHOT AND ALSO BANK STATEMENT THAT SHOW MONEY IS DEDUCTED AND CREDITED TO BENIFICIARY ACCOUNT ... DONT SAY THAT BULLSHIT...

IF YOU WANT I PROVID AGAIN.. DONT PROVE YOUR SELF FRAUD

Thanks for sharing your point of view.

• Have you contacted your bank and informed them that this particular transaction didn't reach the merchant?
• Would you be able to share any communication with your bank on the topic?

Looking forward to your reply.

they tell the transection is perfectly done.. and also they say its credited in beneficiary account.. ask Verde Casino to share there beneficiary's statement on that date ... i provided and its transperant seen .. ill give proof... now Verde have to proov that my bank and wallet are lying ..

Dear RexxSR

Can you please share the communication with the bank? That would help a lot

Regards

thats a oral statement ..they didnt gave as in wring ..becouse of its not a complicated issue...

did you collect and verify your Beneficiary Account Statement ?? Look into ...

Dear player,

Have you attempted to get a written statement from them?

Please understand that an oral statement can't be considered as evidence that we can decide on.

Thanks in advance for your cooperation. I apologize for the inconvenience.

Dear casino representative,

Could you please confirm if the recipients' payment information shown on the screenshot from the player for the deposit was correct at the time?

Thanks for letting me know.

Dear Tomas bank is not responsible for correct transfer .. they give me in writing if the transection is failed or have issue.. but its a clearly confirmed transfer... all evidence provided.. UTR number Reciept Name and Detail are match.. then why bank give me in writing statement ? its a nonsense thing to ask.. yes ill ask bank if and only if i have a proof that amount is not credited to Beneficiary's Account... give me proof of that.. so i have to ask bank to give me writing statement..

Hello,

We again addressed the question to PSP, and received the firm answer:

"We have verified the information and, unfortunately, the funds related to this transaction have not been received. We kindly recommend that the client contacts their bank to clarify the details, as the funds have not been credited to our account."

Dear RexxSR

Would really appreciate if you could provide some more proofs, that would really help.

Regards

show me the statement.. its a oral confirmation.. how can i convince bank to give in writing they demand strong proof ..

ask what you want more from me ? becouse i give you my bank statement (one Month) and payment reciept also

Dear RexxSR

We've raised another ticket to PSP (for the 3rd time), thank you for cooperation and providing all the requested documents!

Regards

Thanks to both parties for your cooperation.

Looking forward to hearing any news.

Hello RexxSR,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

VERDE CASINO DEMANDING BANK STATEMENTS AGAIN AND AGAIN.. EVEN I ALREADY PROVEDED .. ALSO THAY CONFIRM THAT THEY RECIEVED (ON 9TH APRIL..) .. BUT STILL THAY DEMAND AGAIN... (TODAY..17 APRIL )

DONT PLAY GAME WITH ME.. IF YOU DONT WANT GIVE A MONEY BACK... BE STRAIGHTFORWORD....

ITS LIKE A ANOTHER PROOF THAT MAKE VARDE CASINO IS FRAUD SITE ..BECOUSE ITS JUST A TIME PASSING STEP.. DEPOSIT DATE 20TH FEBRUARY.. TODAYS DATE 17 APRIL...

Dear RexxSR

If Verde was a fraud site - nobody even would show the interest in resolution of your situation.

The reason for the requests is because this is the PSP requirement.

Thank you for cooperation!

Regards

As per your requirement, I have already submitted my bank statement covering the period from 19th February to 7th April, while the deposit date is 20th February. This clearly includes all the relevant transactions related to the deposit.

However, I am again being asked to provide the latest bank statement. I would like to understand the justification for repeatedly demanding updated statements within such a short interval.

Kindly clarify:

What is the specific requirement for requesting a fresh statement again?

I request you to avoid unnecessary repeated demands and process the matter based on the documents already submitted, unless there is a valid and clearly explained reason.

Looking forward to your prompt clarification.

Dear RexxSR

This is a requirement of the external PSP.

Regards

"This is a requirement of the external PSP." IS A "valid and clearly explained reason" ?

Dear Tomas, (Casino Guru)

If there is nothing further that can be done regarding my case, I request that this complaint be closed.

I have decided to move on, as I no longer expect to recover my money from Verde Casino. This entire experience has been extremely frustrating and disappointing, especially after waiting more than 60 days without any meaningful resolution.

I must clearly state that I am deeply dissatisfied and disappointed with both Verde Casino and Casino Guru. The lack of accountability, delays, and overall handling of this matter have been unacceptable and have significantly eroded my trust.

Thank you for your time.

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.