Verde Casino - Player's account has been closed and balance confiscated.

Hello,

Account blocked and €1801 balance confiscated due to minor DOB mistake

I would like to file a complaint against Verde Casino regarding my blocked account and confiscated balance of €1801.39.

My account was fully verified and my KYC documents were approved by the casino. I have proof of approved identity, proof of address, and payment verification.

The only issue mentioned by the casino is a minor discrepancy in my date of birth (a difference of one day). This is clearly a simple mistake and not an attempt to provide false identity or commit fraud.

Despite this, the casino:

- Blocked my account completely

- Rejected all my withdrawal requests

- Refused to return my full balance

They offered to return only €300 and void the rest of my balance, which is unfair and unacceptable.

I have evidence of:

- My account balance (€1801.39)

- Approved KYC documents

- Rejected withdrawals

- Email communication with the casino

This action is disproportionate and violates fair gaming principles. A small clerical error should not result in confiscation of my funds.

I request:

- Full return of my balance (€1801.39)

OR

- Immediate access to withdraw my funds

I am ready to provide all evidence to support my case.

Thank you.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Verde Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please provide more details about the extent of the error in your date of birth?
• When have you registered at the casino?
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas