We have received email confirmation from the player that the winnings have been successfully received.
We are pleased that this matter has now been resolved and that our involvement contributed to facilitating a positive outcome.
Accordingly, I will proceed with marking the complaint as "Resolved" in our system. I would like to thank both the player and the casino for their cooperation throughout the complaint resolution process.
Should you encounter any issues with this or any other casino in the future, rienda, please do not hesitate to contact our Complaint Resolution Centre. We remain available to assist whenever possible.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino Guru
We have received email confirmation from the player that the winnings have been successfully received.
We are pleased that this matter has now been resolved and that our involvement contributed to facilitating a positive outcome.
Accordingly, I will proceed with marking the complaint as "Resolved" in our system. I would like to thank both the player and the casino for their cooperation throughout the complaint resolution process.
Should you encounter any issues with this or any other casino in the future, rienda, please do not hesitate to contact our Complaint Resolution Centre. We remain available to assist whenever possible.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Michal
Casino Guru