Vera&John Casino - Player's account has been closed and winnings forfeited.

I made a deposit on March 5th and started playing.

I used the deposit bonus to increase my balance to $8000.

After completing the wagering requirements, I continued playing my favorite slots, and when my balance fell below $5000, I requested a withdrawal. Although basic identity verification had been completed, I was repeatedly asked for additional documents.

I submitted everything and received an email confirming account verification, so I felt relieved. However, the next day my account was locked and my balance was forfeited.

I'm not satisfied with this.

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Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you successfully pass the KYC verification before you lost access to the account?
• Have you contacted the casino customer support via email to ask about the reason why your account was blocked?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila